UX research

User-centred design approach to understand user needs, behaviours, and pain points

Understand your users and improve your digital products with our expert UX research and testing

Understand your users and create meaningful experiences with our comprehensive UX research services. We help you gain valuable insights into your users' needs, behaviours, and preferences, and use this information to design user-centric solutions that drive business growth.

At our UX research services, we understand the importance of delivering a seamless and engaging user experience to drive business growth. We are committed to working closely with our clients to understand their unique requirements and business goals, and using research-based methodologies to create user-friendly solutions that deliver value and drive revenue growth.

Our comprehensive UX research services encompass all stages of the research process, from discovery to implementation. We work with our clients to understand their user needs and preferences, and use the latest research tools and techniques to gain valuable insights into their behaviours and expectations.

Our team of experienced researchers are proficient in various research methods such as user interviews, surveys, usability testing, and more. We follow best practices for research and user centred design, ensuring that your solutions are tailored to your users' needs and preferences.

How we can help:

  • User Interviews and Surveys
  • Usability Testing and Evaluation
  • User Persona Development
  • Customer Journey Mapping
  • Competitor Analysis
  • A/B Testing and Optimisation
  • Accessibility Audits
  • Website and App Analytics
  • Reporting and Dashboarding

Book yourAI Readiness Audit

It's time to embrace change or get left behind. Fill out the form below and we'll be in touch to organise a free discovery call.
🙌🏽

Thanks lorem ipsum dolor
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc nunc metus, interdum in convallis et, convallis eget orci.
Oops! Something went wrong while submitting the form.

How we will perfect your emails

We’ve worked with greatness since 2015.

Explore our case studies

Choose a business size to discover relevant case studies showcasing our work:

Select a case study:

Select one

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

Tailored

Tailored Plastic Surgery approached TAG seeking a comprehensive digital strategy to introduce their brand into the market . The primary challenges included adhering to strict APHRA guidelines while enhancing the clinic's online presence to establish strong conversion rates.

Visit Tailored Plastic Surgery

AFW

AFW were looking to engage digital design & development services to refresh their current website design in addition to re-platforming to Webflow.  The core aim of the website is to showcase AFWs offering, value proposition, reputation and accreditation for all prospective customers in the garment and fabric industries.

Early 3191

Early 3191, a luxury townhome development in Melbourne, aimed to carve out a unique space in the competitive real estate market. With a need to build a strong online presence, they approached us to translate their brand into a digital format that not only resonated with their target audience but also drove website conversion.

Visit Early 3191

QA Electrical

Q&A Electrical, a leading Australian electrical contractor, sought to modernise their online presence to better attract and engage potential clients. They appointed TAG as their agency of choice to help achieve this vision.

We implemented a user-centric approach, focusing on a mobile-first user experience to cater to the growing number of users accessing the site on smartphones and tablets. A visually appealing design, incorporating professional imagery and clear navigation was implemented to enhance the user experience and reinforce the company’s brand image. Based on our research and knowledge of the audience, our goal was to connect users with the content they were looking for as quickly as possible.

The results was a modern, professional design further cemented Q&A Electrical’s reputation as a trusted provider in the industry. Our implementation of a user-friendly Webflow CMS combined with a comprehensive user training process meant that the organisation could make changes without the need of external agency support. From a technical perspective, the website was optimised for SEO performance, also achieving strong Google lighthouse test scores. TAG are continuing to work with the QA Electrical team on how we can use this project as the foundation for the next step in their digital evolution.

Visit Q&A Electrical

Reverie

Reverie tasked us with boosting awareness for their Caulfield property development. We launched a captivating Webflow website as a lead generation tool, incorporating animated scrolling techniques for an interactive user experience.

Visit Reverie

Tallboy & Moose

For Tallboy & Moose, we developed a highly engaging custom Shopify website to launch their range of beers. Our solution included implementing a subscription model and integrating a booking system.

Visit Tallboy & Moose

Tomorrow Architects

For Tomorrow Architects, we were presented with a half-finished website project that required a fresh approach. We crafted a bespoke website with a strong focus on seamless UX/UI design and custom components.

Visit Tomorrow Architects

Select a case study:

Open Dropdown

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

The Eighth (Projects by Crema)

The Eighth by Projects by Crema is a luxurious multi-residential development in Melbourne, offering high-end living with an array of premium amenities. The client sought a digital presence that reflected the opulence and exclusivity of their property, with a keen focus on driving website conversions and engaging potential residents through continuous content and digital advertising.

Visit The Eighth

SMMIS

SMMIS's outdated website needed a total revamp for easier navigation and parent engagement. We moved their website to Webflow, enhancing it with professional imagery and simplified navigation, significantly improving the digital experience for users.

Visit SMMIS

Mazzei

Mazzei Homes reached out to us to design their new website to appeal to their market. We wanted to ensure that the website portrayed the sophistication of their architecture and build projects whilst maintaining an easy experience for the user.

Visit Mazzei

Funday

Funday aimed for a sophisticated website redesign to enhance user experience. Through our Shopify Plus project and integrated applications, they achieved a 30% increase in online store sessions.

Visit Funday.

Nala

For Nala, we launched a Shopify Plus and two Webflow sites to launch the brand. Our focus on a seamless customer journey paid off, securing a 15% returning customer rate and attracting over 172,000 visitors in just three months.

Visit Nala

Louise

Louise faced the challenge of pre-selling apartments before building. Our strategy—centred around a website with immersive animated elements— becoming a cornerstone of Louise's success of selling 80% of apartments.

Visit Louise.

Select a case study:

Open Dropdown

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

Western Health - Leaflet

Leaflet is a user-friendly web platform for clinicians to share information with patients. We designed, developed, and built this fully functional web application.

Visit Leaflet

Premax

Premax, a performance skincare brand born in elite sport, was seeking assistance launching their products direct to consumer. We focused on optimising their website, especially the product landing pages, to ensure maximum conversion and engagement.

Given that Premax was relatively unknown in their new market, our approach extended beyond mere sales tactics; we crafted the landing pages to not only drive conversions but also educate potential customers about the brand's unique offerings and benefits. Through a combination of compelling copy, visually captivating imagery, testimonials, listicles, FAQs and intuitive user experience design, we successfully positioned Premax as a trusted authority in sports skincare.


Visit Premax

RSLWA

Late in 2023, TAG were entrusted by RSLWA to create an intuitive, accessible and modern digital presence, whilst maintaining the history and tradition of one of Australia’s most revered organisations. In only a few short months, TAG released a launched a new website for RSLWA, crafted meticulously on Webflow and designed using Figma.

Our approach emphasised a clean, replicable design style, ensuring a cohesive and modern aesthetic throughout. By leveraging a templated system, we enabled the client to effortlessly manage and update the site, maintaining its visual appeal and functionality without requiring extensive technical skills.

This project underscores our commitment to delivering user-friendly and scalable web solutions tailored to our clients’ needs, a sentiment echoed by RSLWA, who saw considerable improvements in survey feedback.


Visit RSLWA

Morgans

Morgans Financial needed a revamp of their Sitecore-built website to better align with their brand identity and user needs. We utilised Webflow to design and develop a completely new website, focusing on comprehensive design, usability testing, and development activities. The newly launched site is still in its early stages, and we are monitoring analytical data to assess its performance in terms of user engagement, traffic, and other key metrics.

Visit Morgans Financial.

Western Health

Our website for Western Health revolutionised their health recruitment campaign, simplifying the application process and leading to their best recruitment campaign to date.

We have brought our client's storie to life.

Check it out.

Open Dropdown

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

Tab One Content

Enjoy a bunch of Hipster Ipsum.

Lorem ipsum dolor amet squid roof party vice snackwave sriracha letterpress before they sold out wolf paleo. Shabby chic irony banh mi lumbersexual DIY paleo organic chillwave kogi raclette tofu. Tumblr kale chips butcher ugh, la croix iPhone bicycle rights cornhole hammock photo booth scenester shaman. Vexillologist la croix single-origin coffee af, 90's brooklyn next level bitters bicycle rights vape. Keffiyeh taxidermy four dollar toast, kale chips heirloom raw denim tilde snackwave locavore street art scenester. Trust fund vinyl street art, air plant +1 man bun thundercats tumeric bitters echo park glossier.

Keytar bicycle rights post-ironic pickled tbh schlitz. Squid fanny pack prism, kogi brunch master cleanse viral +1 food truck poutine tumeric. Blog shaman unicorn tofu. Vinyl shaman four loko letterpress art party mlkshk +1 organic post-ironic. Selvage readymade gochujang williamsburg cold-pressed sustainable, shabby chic kitsch ethical tousled semiotics PBR&B. Ennui synth biodiesel, microdosing flexitarian celiac distillery yr hammock pitchfork seitan.

Ella by Minoli's long-form video content is designed to guide viewers through delicious Sri Lankan recipes, with easy-to-follow, step-by-step instructions. This project required a large amount of post production to combat the noise of the restaurant and the dark lighting Ella, the result is a crisp, entertaining and colourful series that was shot and edited entirely on an iPhone.

Ella by Minoli

Using trending sounds and aesthetically pleasing video shots, GIA’s focus is on showcasing their luxury renovations in scroll scroll-stopping and engaging way.

GIA Bathrooms

Our on-site video content featuring the founder of SupaGarlic helped forge a deeper connection between the brand and its audience, enhancing brand trust and loyalty.

SupaGarlic

For Yeah Nah Condoms, we embraced humour in our TikTok videos to debunk common myths about condoms in a relatable, tongue-in-cheek style, resonating well with the audience.

Yeah Nah Condoms

We created various dynamic video content pieces for Ki Health, designed to capture attention mid-scroll on social media. Each variation was crafted to engage viewers more deeply with the brand.

Ki Health

Our product photoshoot for Kez's Kitchen's new Lunchbox Mini Bites made them irresistible. The brief was clear: decadent, delicious, mouth-watering visuals that speak directly to snack lovers.

Kez’s Kitchen

Within just two weeks, Willed leveraged a single video to skyrocket registrations—230 from Facebook and 72 from TikTok, translating into over $45,000 in revenue. A powerful testament to targeted video content's impact.

Willed

Bringing brands to life since 2015

Crafting compelling brand identities and innovative designs for businesses since 2015.

Soul Me

Produced a brand style guide that included logo, colours, typography, and imagery, encompassing Soul Me’s fun and energetic nature.

Mount Atkinson

Designed a logo and style guide that included tone of voice, logo, colours and usage guidelines to ensure the brand is presented consistently across all channels.

Klassy

Developed an introductory content pack for social media, featuring graphics and tailored copy. Undertook a logo redesign to strengthen the brand’s visual language and ensure consistency across all platforms.

Tomorrow Architects
Tomorrow Architects
Kez's Kitchen
Kez's Kitchen
Nala
Nala
Western Health
Western Health
Branding and design that makes lasting impressions
We work with you to create the foundations of your success. By capturing the unique essence of your brand, we ensure your branding and design communicate exactly what you want it to.

How we can help
Logo Design
Style Guides
Brand Books
Visual Identity Design Collateral
Template Creation
Print Assets
Elevate Your Email Marketing Campaigns
Our email marketing services enhance every aspect of your campaigns, ensuring they are effective, engaging, and efficient. Discover how we can support your efforts with our expertise:

How we can help

Email Platform Setup & Optimisation
Email Sequence Planning
Custom Email Design
Email Copywriting
Email Template Development
Monthly Email Management
Automation Projects
Segmentation & Database Management
Integration into Existing Tech Stack
Live Reporting Dashboard

Let's create greatness.